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AdWords Analytics For PPC Marketers

June 16th, 2015

Data from your AdWords campaigns is critical to optimizing them and ensuring your PPC budget is as lean and efficient as possible. Whether you manage AdWords analytics for multiple clients at an agency or you manage AdWords in-house, the platform is likely a cornerstone in your digital marketing initiatives. The problem is, most of us have a hard time visualizing what this giant table of information lays out for you. Dig any further into each campaign, ad group and ad, and it gets even worse. It’s incredibly difficult to pull insights out of just a table of data.

Well then how do you pull insights out of this data? How do you ensure you’re maximizing conversions while keeping spend as efficient as possible? The answer is with some targeted visualizations and dashboards that give you a comprehensive view of your campaigns and spend.

Pull your AdWords data into DataHero easily through the Google Analytics integration. Note that if you do not have your AdWords account integrated with your Google Analytics account, you can find a step-by-step guide here. Then simply select the AdWords attributes you’d like to visualize and DataHero will import and categorize it for you, then create suggested charts based on the unique data you have imported.

Overall Spend

To simply keep a pulse on your AdWords spend, add a simple chart to your dashboard depicting exactly how much is spent each week, month, or quarter. You can then link this back to how many conversions you’re seeing or visits your site gets. Obviously if the spend is increasing, your goal conversions should be as well.

AdwordsCostbyQuarter

CPA & Spend Over Time

While it’s crucial to monitor spend at a high level, it doesn’t tell us much about how effective this spend is. Visualize cost per conversion (or click, visit, etc.) measured against overall cost. This shows us essentially “bang for your buck”.
CostPerGoalConversionSpendByWeek

In the chart above, we see that average cost per conversion was relatively low, while spend was pretty high. When the orange line jumps in the beginning of May, this may mean that bidding became much more aggressive, or perhaps the campaigns weren’t targeted well enough, maybe the landing pages weren’t well-suited to the ad, there are many reasons why this may have happened. However, this data gives us a great starting point to begin our investigation to see why cost per conversion rose, but spend didn’t. Then the cost per conversion plummets when the spend plummets, meaning the overall spend likely got much more conservative in bidding and overall spend.

Conversions by Search Query

Now that we’ve covered some high level KPIs that need to be monitored, we can start to move into more of the campaign/ad management. Visualize which search queries are producing the most conversions for your client or company.

DataHero Conversions by Matched Search Query

In the chart above, we see that the majority of the conversions come from “long tail” search terms. This suggests that the campaign strategy moving forward needs to incorporate these long tail search terms and not bid solely on all-star keywords.

Lowest CPA by Matched Search Query

Sort search queries by lowest cost per conversion to try to identify some of these long-tail search keywords that may be ripe for bidding. This also can give you some interesting insight into how people are finding and using your particular product or service.
DataHero Lowest Average CPC By Matched Search Query

You can also pull central themes from these low cost per conversion search queries to see if there is a whole other ad group to explore.

Lowest CPAs and Highest Conversions

The end goal of course for low cost per conversion and high-converting search queries is to find the sweet spot in between both of them. Which search queries are yielding the lowest costs per conversion and highest overall conversions? The chart below displays those two variables and allows you to quickly visualize where you can turn more of your attention to maximize conversions.

DataHero CPA vs. Goal Completions by Matched Search Query

Many times, the highest number of conversions and lowest cost per conversion will be for your own branded search term, which is the case in the chart above. However, we can also pick out other search queries here that provide a high number of conversions and a low CPA.

Clicks and Impressions by Ad Group

Keep track of how many clicks and impressions you’re receiving on ad groups you’ve already created and pay attention to any outliers you see so you can adjust as needed.
DataHero Clicks and Impressions by Ad Group

In the chart above, we see that there are many impressions (the spike in the orange line) for an ad group that isn’t seeing many clicks. It may be time to adjust ad copy or targeting for this ad to try to increase your click through rate.

Visualize Geographic Data

To help with geo-targeting, visualize clicks, spend or conversions by country or state. This way you can negatively target underperforming regions, and increase spend in other regions.

DataHero_6

Don’t let your AdWords data sit neglected in your account. It’s a goldmine of information on how to improve your campaign performance and increase ROI for your company or your clients. Ultimately, what we want to get to is a dashboard that stays automatically updated and feeds us insights every time we log in:

AdWords Analytics

Sound like your kind of dashboard? Sign up for a free 14 day trial DataHero account and start visualizing your AdWords data today.

 

Visualize My AdWords Campaigns With DataHero

3 Metrics To Track To Improve Ecommerce Conversion Rate

January 29th, 2015

ECOMMERCE CONVERSION RATE

We know that an ecommerce conversion rate requires constant optimization and likely has lots of room for improvement. Don’t worry, most sites do. However, how do we decide which tests to perform to get the most bang for our buck in optimizing for conversion rate? As a start, 94% of marketers reported that they refer to their analytics reports when identifying test hypotheses. Thus, it helps to have all your analytics in one place, and keep checking back on them so you don’t have to log in to 5 different dashboards to answer questions about your A/B tests.

Let’s take a look at which reports to look into to identify hypotheses and get that conversion rate moving in the right direction. DataHero allows you to pull in data from various cloud services to keep it all in the same place and current, then visualize your ecommerce data. To begin, connect your Google Analytics account to DataHero. Select multiple domains to analyze ecommerce sales across all your clients.

New vs. Return Users Test

New users require a little more hand-holding, and it’s no secret in the ecommerce world that generally returning users account for more revenue. Then why would you treat these two types of customers the same way? Dig into your data to see how behavior differs between returning and new visitors. If new users bounce quickly or spend a decreased amount of time on the site, try to grab their attention from the beginning. For new visitors, test a pop up modal that requests an email address.

New Customized Experience

 

For returning customers, test personalized suggested content based on what was searched or purchased previously.

Site Search Test

According to Econsultancy, up to 30% of visitors to an ecommerce site will use a site search box. These are very targeted visitors, who have a clear purchase intent. All the site needs to do is facilitate the purchase in the smoothest way possible.

Check the health of the site search by importing information from Google Analytics on what terms visitors search for, and where they begin their search. The page with the highest site search rate is the page where visitors are getting lost. Take a look at what visitors are searching for and test highlighting certain products on the page in question.

By entering this information into a heat map, we can see exactly what people are searching for on exactly which page.

DataHero Search Terms by Search Page

For example, in the chart above we can see that visitors are searching for cargo pants on the /men page while visitors are searching for many items on the winter_promo page. Test ways to make these items easier to find on each of these pages, or even the homepage.

Also consider testing a plugin to your ecommerce store that will improve site search. You don’t want to lose customers because they search for “wool sweater” and search can only provide results for “wool sweaters”.

Exit Pages Test

Some pages are natural exit pages, like an order confirmation page. However, you don’t want your cart page to be in the top pages where people exit. The chart below shows where visitors are most frequently exiting.

DataHero Exits by Exit Page and Quarter

 

Test certain copy, images or exit pop ups to decrease exits on pages that are not intended to be exit points. For example, if a user registration page has a high number of exits, try offering a guest checkout option.

In the end, any ecommerce store is a constant work in progress. Keep all your ecommerce data, site analytics data, and even customer support data in one place with DataHero. Keep the above charts in a dashboard, update it weekly, and then simply check back to see how your tests are affecting your overall revenue.

Ready to start analyzing your conversion rate tests?

 

Create My Free DataHero Account

 

This Is Your Brain on Data Visualization

December 9th, 2014

BRAIN ON DATA VIZ

By now, most of us are familiar with data analysis and the power that it can provide to our organization. We have access to an unprecedented amount of information, and this is where data visualization comes in. In order to represent this analysis in the best way possible though, you need to understand why certain methods of visualization work better than others. Why do our brains process visual information so well, and how do we ensure we’re utilizing this visual processing to the best of our abilities?

Your brain processes visual stimulus first through the retina, then to the thalamus, then the primary visual cortex and the association cortex. At each stage, there are filters that our brains apply to determine whether this information is important and thus worthy of continuing through the process. We certainly don’t process everything our retina sees. How do we ensure that information is understood as quickly and easily as possible? This is where data visualization comes in.

Choose The Right Chart

Pre-attentive processing occurs within the first 200 milliseconds of seeing a visual. Color and shape are both able to be processed during this preattentive phase. This is why spotting a green M&M in a bowl of brown M&Ms is really easy, or why spotting a square chiclet in a bowl of round M&Ms is easy.

By using a bar chart instead of a line chart, we are able to see and understand within milliseconds what the data represents, and the importance of the underlying values. Adding in the right colors really allows you to ensure the correct information is emphasized and understood.

Keep it Simple

You have three different types of memory, iconic, short term and long term. Short term memory is where all the processing happens, you take the visual information your brain is receiving and combine it with your long-term memory. This is the process in the memory we want to optimize for. To do that, you have to ensure that you don’t throw more than about 7 chunks of information at your short-term memory at a time. Take a look at the following two examples.

This chart displays the top ten companies that contribute to overall revenue by date:

While this chart contains valuable information, it’s incredibly difficult to hold all the variables in your head at the same time, you have to continually move between the chart and the legend. This makes instant digestion impossible.

DataHero Top Ten Revenue-Contributing Companies

In comparison, this next chart only displays five companies.

DataHero Top Five Revenue-Contributing Companies

It’s much easier to hold this information in mind and thus process the underlying data more easily.

Another interesting thing to note is that hue of color is something our brains process well, but not in the pre-attentive phase. Thus, heat maps and geographic maps are great for displaying relationships between data, but won’t be as instantly understandable as a bar chart. Again, stick with the right chart for your purpose.

Incorporate these ideas into your next presentation or into your everyday visual analysis and ensure your brain (and those you’re presenting to) is processing information as quickly as possible. By making your analysis more digestible, you’ll also make it more memorable and thus more successful in inciting improvement in your organization.

Need a way to represent your data visually and in a brain-approved way? Give DataHero a try for free.

Create My Free DataHero Account

 

SEO: It’s Not Dead Yet

May 7th, 2015

SEO

SEO: Is it dead as a doornail or alive and still kicking? What, if any, is the value of SEO anymore? Those who aren’t experts in the field might have a hard time believing that any time spent researching keywords or building links can be of value, but the fact remains that its worth, though hard sometimes to pinpoint exactly, remains. The truth is that 75% of search users don’t bother looking past page one. This means that no matter how good your site is or how useful your product is, if your site doesn’t show up on the first page—a feat that is often accomplished through good SEO—most potential customers will never convert.

And not only that, but a staggering 88% of business purchase decisions are influenced by major search engines. Again, if your business isn’t showing up on the first page of the search engine results, people probably aren’t finding you and most likely aren’t buying your product or service.

The most convincing evidence has to do with click through rates. The following data shows observed CTR (click through rate) for organic U.S. results for positions #1-10 in the Google SERP and is based on 324 keywords.

What, though, does this actually mean? Let’s take the keyword “sunglasses” as an example. This keyword gets about 300,000 monthly searches on average, so we can see the value of ranking in the different positions from the following graph below. If we rank in the first spot, we can expect about 54,600 people to click on our number 1 results. If we rank in the 2nd spot, we can expect 30,150 visits and so on.

Graph showing click through rates as they relate to position in the SERP.

If I sell sunglasses, those are a lot of visitors to my site who are going to be more qualified and ready to buy my product because they are already searching for and are interested in what I am selling. At that point, I just need to have a good product because then there will be no need for the visitor to go anywhere else—they’ve already found it.

But what about SEO traffic vs. referral and direct traffic? How do they compare? Referral traffic, for example, from Reddit or social media is great, but it is not as qualified as the traffic that you get organically. If someone is typing in targeted, relevant keywords for your business that you are ranking for, those people are more prepared to make a purchase than the people browsing reddit who click on your link and view your content. Direct traffic will increase as your rankings increase because more people will see you in search results as your rankings increase, and when they recall you three or four days later (or whenever they do), they will most likely type in your domain instead of searching for you again on Google.

This good story ends with a cautionary tale, however. SEO that will be lasting and that will truly benefit your business is a slow process and takes time to grow. Chances are, one built link will not move your site from page seven in the search engine results to page one—or even two or three. So take your time and don’t kill your efforts too early on in the game because you don’t think you are seeing any results; they’re there.

Good SEO will also help you build a marketing strategy that has the stability as well as flexibility to keep up with industry and algorithm changes. Stay current and knowledgeable with what is going on in the industry and keep performing quality SEO.

3 Apps that Help You Get the Most out of your Customer Service Software

February 12th, 2015

CUSTOMER SERVICE

Closing a sale and landing a new customer is great, but it shouldn’t be the end goal for any business looking to foster long term growth and relationships. You probably use CRM software because you know that helping the customer have valuable experiences is a much better long-term goal. Salesforce, Zendesk, Highrise; there are many options. These platforms provide a great way to connect with customers all on their own, but here are three time-saving applications you can integrate with your CRM to up productivity and efficiency.

Collabspot

How much time do you waste switching from your CRM to Gmail, back to your CRM and then back to Gmail? Collabspot connects the two and removes that hassle. The tool currently integrates with Sugar 6.x, Sugar 7.x, Salesforce and Highrise. Each boasts different features, but among them is the ability to quickly see information about your contacts from your CRM show up in your inbox.

Collabspot

You can save emails to the CRM with a click instead of having to manually enter the information and you also get reminders in your inbox that track emails, websites, and the status of your customers.

Collabspot2

There are videos in the chrome store explaining how to integrate the app with Highrise and Sugar CRM 6.

DataHero

Your CRM is packed with data about your customers. The ability to visualize that data can help you gain valuable insights that inform business decisions. For example, what if you wanted to quickly see which day of the week had the most filed tickets? Integrating DataHero with Zendesk makes creating a chart to view this data quick and easy.

Zendesk

At a glance we can see that Tuesday sees more tickets filed than the second highest day, Wednesday. You can do plenty of other things as well, like viewing response times by day of the week, or checking on what questions customers are asking about your site. Do this by dragging on the date the ticket was created and the tag.

Zendesk2

In this view it is clear which tickets were created each month. Viewing the data in this way will help you notice trends you might not have noticed otherwise. For example, maybe the sharp drop in product feedback from the end of 2013 to the beginning of 2014 helps you realize that discontinuing a product led to a decrease in negative customer feedback. These same insights can be found with Desk, Salesforce, and Highrise  as DataHero integrates with all three.

Talkdesk

You want your call agents to make the customer feel important, but how can they make the customer feel important when the customer is a complete stranger? Having the most complete set of customer information in one spot is how. And time cannot be wasted trying to search for that information. If you have customer information stored in multiple systems, Talkdesk will sync that information so that it is all conveniently located in one spot for your reps to see.

Talkdesk

Talkdesk also allows you automate tasks. That way, if your agents miss a call or a voicemail is left, a ticket can automatically be created, and customers will not be forgotten or go unhelped.

Salesforce

Consider the pain points you are currently facing with your CRM and see if these apps might help your operation run just a little more smoothly. Other time-saving apps like this can be found by visiting your CRM’s website and looking for a page titled “integrations” or “connections.” If you can’t find anything like that, try a Google search for terms like “zendesk apps” or “salesforce integrations.” You might find something that could make your customer service efforts that much more effective.

Certifications, Bachelors, and Graduate Degrees in Data Science

May 24th, 2017

As a marketer, data science is your secret weapon.

Data science allows the marketer to find greater success with less money. This is because every effort can focus more accurately with data. It should then come as no surprise that the American Marketing Association names data science as an in-demand skill for today’s marketers.

[Image: KDnuggets]

For marketers looking to advance their careers, it’s important to understand the path of adding data science to their skills. Even for those who don’t have an interest in learning the STEM-driven field, understanding the background of the data scientist can help frame the work that they do.

In this article, we will investigate the career paths of the marketer who wants to learn data science. We’ll talk about the important traits for them to have, and discuss the pros and cons to each path of education. But we dive into how to become a data scientist, we need to answer an important question.

What Is a Data Scientist?

The answer to this will depend a lot on who you ask. For some, data scientist is a buzzword term for a data analyst. For others, the data scientist is the keystone of their business. While the traditional data analyst role still exists, more and more people are required to have a deeper understanding of data in order to help companies grow.

These needs have led to a role that we call “The Square Peg.” It exists in companies where data isn’t their primary focus, but they have elements that are data-driven. For instance, marketers at companies where data is not the product, or a data scientist who helps a manufacturing business understand their logistics metrics.

While anyone can get training, if their personality doesn’t match the job then they’ll never find success. So first we need to investigate two factors:

  • The traits of the data scientist
  • The skills that they should already have

The Traits of the Data Scientist

There has been an astonishing amount of articles written about what makes a great data scientist. While each of them provides some unique perspective, the important task is finding the points upon which they all agree. In this case, we’re not speaking about education, but rather the personality traits that make an ideal candidate for a career in data science.

It is interesting, but not surprising, that the traits you want in a data scientist align well with the traits you want to see in a marketing professional.

Curiosity

Data science is a field full of questions. The data scientist needs to be curious by nature. They should be the type of person who is always looking at a scenario and gathering new findings from it. The mark of a great data scientist is one who takes every bit of relevant information, and then asks for more.

Marketers have a natural penchant for figuring out why certain behaviors happen, and how they can influence those behaviors to their benefit. Adding data science to their set of skills allows the marketer to see these challenges from a different perspective, often leading to better results.

No Fear of Failure

A data scientist must be cognizant of what the “scientist” part of their title means. Science is a field of theories, exploration, and testing. Every one of these steps can lead to failure. The great data scientist embraces those failures and understands how to implement them into future scenarios.

For marketers, failure can be a path to success because each one is an opportunity to identify methods that work better. Split testing, for example, lets us narrow down what works by pinpointing what doesn’t.

Technical Prowess

Every aspect of the data scientist’s job involves technology, so it’s no place for luddites. Although we’re not yet into the technical side of the data scientist’s education, it’s important that they have an innate comfort with technology.

You’d be hard-pressed to find a marketer in today’s landscape that doesn’t use a bevy of technical tools. They run the gamut from dead simple to pivot-table nightmare. Each of them requires a certain level of comfort with technology.

Contextual Communicator

The importance of this trait is two-fold: Logic tells us that the data scientist will need to be able to present their findings in the most usable context. But more importantly, they need to first be able to ask the right questions to find out what information they need.

Ask any marketer what their best traits are, and it’s likely that they’ll tell you that they’re a great communicator. They understand the value of listening, and then showing their products as a solution to the context that’s been provided.

There are definitely other traits that are important to the data science marketer. Yet, these four are the ones that nearly every source says are critical.

The Skills of a Data Scientist

For the marketing professional who wants to add data science to their arsenal, this is where the paths diverge. There are some skills that are necessary in order to grasp data science. Most of them will be perfected during education. These are some basics that a marketer should have before taking the plunge.

The skills that you will need vary depending on the job or company that you hope to join. When referring to job listings that would qualify as a “Square Peg,” we get a better understanding of what is required for the positions:

  • Basic Programming – R, Java, Python, Hadoop, and SQL are all frequently used.
  • Statistics – At least an understanding of the basics, such as a p-value.
  • Math – Multivariable calculus and linear algebra will help the data scientist understand which tests to run, and how to build analysis routines. Though less important for The Square Peg roles, these are still valuable skills for any data scientist.
  • Software Development – This is one that will vary depending on the position. That said, the ability to write and deploy software is critical in many jobs, and a leg up in others.

Fortunately, even if you don’t have these skills today, there are resources available to help you get started.

How to Become a Data Scientist

Choosing Your Education

Even if a marketer meets all of the prerequisites, they still need formal data science training. There are three main options for pursuing an education in data science:

  • Self-Study Programs
  • Certification Boot Camps
  • University Degrees

The education demands that you will see on job listings are often far different from the education shared by people who are actually working in data science positions. Further complicating matters, the role that a data scientist will fill guides the education that they will need. Although 44 percent of data scientists have a Master’s Degree as their highest level of education, not all of those degrees are in fields directly related to data science.

To begin the process of clarification, we will look at the three options, listing the points that you should know for each of them.

Self Study Programs

Self-study programs like Udacity and Coursera have risen in popularity in recent years, and for good reason. These courses are often available for significantly less money than boot camps or university programs. Further, the nature of self-study programs allows them to be completed as time permits.

[Source: Udacity]

While these programs only provide a certificate rather than a degree, that may not be a negative according to noted data scientist Edwin Chen:

“Just as people can teach themselves to be software engineers or mathematicians, a lot of people can teach themselves to be data scientists. After all, ‘data science’ still isn’t really something you learn in school, though more and more schools are offering data science programs. A lot of the best data scientists I know come from fields that aren’t the fields normally associated with data science like machine learning, statistics, and computer science.”

The appeal of a Master’s or PhD course might be strong. But it’s important to consider self-study programs as a viable path toward integrating data science with your marketing career.

Pros:

  • Convenience: Self-study courses can be done at your own pace, and without travel.
  • Affordable: Some courses are free, but even paid courses are inexpensive.
  • Time Savings: Most courses can be completed in 8-18 months.

Cons:

  • No degree path is offered.
  • There is no peer or teacher guidance.
  • Self-study programs do not offer job search assistance.

For the Marketer: Self-study programs can be an ideal answer if you’re the type of person who excels outside of a traditional classroom environment. You also have the ability to work around your existing schedule. Just bear in mind the lack of one-on-one instruction that is available.

Boot Camps

Somewhere between the self-study courses and a dedicated degree, you’ll find data science boot camps. These are intensive, in-person courses, taught by practicing data scientists, between six weeks and 3 months in length. They are pricier than self-study courses and require dedicated attendance, but they offer a level of hands-on instruction that self-study cannot.

[Image: Digital Inclusion]

Boot camp hosts run the gamut from startup incubators to traditional universities that are looking to expand their offerings. The beauty of this format comes in the choices that are available to students. For example, there are camps focused on specific areas, such as Data Application Lab’s program which focuses on marketing.

There are boot camp listings across the Internet, but Switchup has in-depth reviews of many of the offerings.

Pros:

  • Speedy Education: Can be completed in 6 weeks to 3 months.
  • Relative Affordability: Compared to getting a Master’s Degree, boot camps range from free – $16,000.
  • Ideal for those looking to change careers quickly with intensive study.
  • Many boot camps offer job search assistance.

Cons:

  • The condensed learning schedule may prove difficult for some.
  • Some programs require a time commitment that doesn’t allow for simultaneous full-time work.

For the Marketer: Boot camps can pose a challenge, because of their time demands. But the marketer who wants the fastest path to adding data science to their set of skills could be well rewarded for taking the plunge. It’s also hard to overstate the value of being taught by data scientists who are actively working in the field.

University Degrees

As the most traditionally-structured learning environment, the Master’s Degree also has the highest requirements. Unfortunately, it may leave graduates wanting. Third Nature Inc. President Mark Madsen notes that not all degree programs are providing their students with the real-life skills that they’ll need to find success.

“I have mixed feelings about the university programs. It seems to me that they’re more designed to capitalize on the fact that the demand is out there than they are in producing good data scientists. Often, they’re doing it by creating programs that emulate what they think people need to learn. And if you think about the early people who were doing this, they had a weird combination of math and programming and business problems. They all came from different areas. They grew themselves. The universities didn’t grow them.”

That said, it’s not uncommon to see Square Peg job listings, such as this one for Aetna, that note a strong preference for a Master’s degree or higher. According to Randy Bartlett, who holds two patents for predictive modeling, these companies may be doing themselves a disservice when it comes to hiring workers with real-world skills:

“You’d think the master’s degree would be better, but I don’t think so. The BS in statistics is more methodological. By the time you get to the MS, you’re working with the professors and they want to teach you a lot of theory. You’re going to learn things from a very academic point of view, which will help you, but only if you want to publish theoretical papers.”

That’s not to say Master’s Degree programs are a thing of the past. Only that it’s important to look at the programs carefully to find out if they are based more in theory or practice.

Pros:

  • Diploma upon completion.
  • Structured learning with university-level instructors.
  • Real-world experience: Many programs include internship placement.
  • Ample time to learn and absorb all of the information.

Cons:

  • Expensive: Could cost between $20,000 – $70,000, not including living expenses and lost income.
  • Most programs are on-campus, and require between 9 and 20 months to complete.

For the Marketer: With more distance education programs opening all the time, the Master’s path is closer within reach for many people. However, it’s worth being aware of the difference in what a degree program will teach versus the practical applications that can be found in self-study or boot camps.

Which Path to Choose?

For many marketers, the Master’s Degree programs are not going to be the right answer. The time constraints are just too great. Although there is a notable exception for those taking part-time courses, distance education, or doing night study.

If you find that a Master’s program doesn’t fit, that leaves self-study programs and boot camps. Both of these provide the same certificates. It’s then up to the marketer to decide which option better fits their needs and schedule.

Job Listings: Only Part of the Story

Look at any job listing that fits the standard we’ve set for a Square Peg. Almost without fail you will see a wishlist set out by the employer that would rule out the majority of candidates. But companies are finding that, by sticking squarely to these wishlists, they’re unable to fill the roles fast enough to match their demand.

[Image: KDnuggets]

Often times, experience matters more. Self-study and boot camp candidates can have an advantage in these situations. They have earned certifications showing that they have been tested according to industry-standard or vendor-specific benchmarks. Add that education to their existing marketing experience, and you have someone who is an instant asset to any marketing team.

It’s an unfortunate truth that many data science job listings don’t differentiate between the various types of positions. To make matters worse, many companies don’t advertise for data science jobs in marketing, even when the data scientist would be an ideal candidate. It’s up to the marketer to look for opportunities that will make good use of their education.

Sometimes the job search will require the candidate to educate the company on the value of a data scientist. More often than not there are clues in the listings that can help present an open door. Even if a job is not listed as a data science position, you should look for keywords like:

  • Analytics
  • Statistics
  • SQL
  • Models
  • Python/R

A Journey in How to Become a Data Scientist

As a marketer, there are always new problems arising, and data science is allowing us to solve them more effectively than ever before.

Now that you’ve found the right path into data science, you’ve taken the first step on a long journey. The career of a marketer in data science is ever-changing, with new tools and technologies appearing frequently. Continuing education is critical, whether it comes from classes, seminars, or any number of online programs.

We’ve given you the guidance that you need to make an informed decision about your future. Use it to build something great.

7 Agency Metrics For A New Client Relationship

August 18th, 2016

Right off the bat you want to set some structure around your relationship with a new client. These key metrics will help you establish a foundation on which to build future programs. It also ensures that your clients know that you’re not only about vanity metrics, but that you have their core business initiatives in your sights.

Get current cost per lead and cost per customer

These key metrics will give you a great quick and dirty overview of how current marketing programs are performing. Plus, they are great metrics to refer back to when your agency begins new marketing programs. If new programs are coming in with a higher customer acquisition cost or lead cost, it’s time to start optimizing them or cutting them.

Take stock of current traffic

You’ll already be performing a site audit and other necessary functions with Google Analytics, so set up a quick dashboard of key metrics from Google Analytics as well. This will again establish expectations around what your agency will be monitoring and delivering for your client. It also facilitates communication and collaboration around key metrics that will spark larger conversations about strategy and scope to drive the relationship forward. You’ll find an example dashboard below. For more tips of marketing dashboards check out this post.

HubSpot Metrics

Calculate customer lifetime value

We know that agencies aren’t all about top of funnel analytics, but do your clients know this? Tracking customer lifetime value will again give you a great benchmark to refer back to when you’re assessing various marketing programs. It will also help you decide how to allocate budget amongst those programs. If customer lifetime value is suffering result of high churn, suggest some re-engagement or nurture campaigns to help your clients’ customers understand the full value of their product, and to address that churn issue.

Track Traffic to Lead Rate

Monitor this metric as a whole for the site, but also by program, channel, buyer persona (if that data is available to you) or landing page. Agencies generally start up a lot of programs and initiatives in parallel, so it’s incredibly important to have a baseline to refer back to for conversion rate, without previous agency efforts.

Track Lead to Customer Rate

Some companies need agencies to focus on their traffic to lead rate while others need agencies to focus on the lead to customer rate. It’s good to know what the client prefers, as you may need to sacrifice traffic for the right customers, or vice versa. Of course each client has different initiatives so if brand awareness or demand generation is their emphasis, they’ll likely want to focus on traffic to lead conversion rather than lead to customer conversion. This is another metric that will invite larger strategy discussions and allow you to understand more of the client’s core business.

Landing Page Performance

Landing page performance has a few metrics associated with it, primarily conversion rate and search engine ranking. The search engine ranking is pretty easy to calculate, along with search and traffic volume. Focus more on conversion rate, which is related to the previous section but breaks it down in more detail. Particularly if your agency is responsible for A/B testing you’ll want to have this information readily available and refer back to it frequently.

Monitor Social Presence

We know that social media has an increasingly significant impact on SEO, but many agencies gloss over social presence in their initial client audits and proposals. Get a good understanding of what the current social presence and strategy is, and ensure that it is a part of the overall strategy moving forward. With a lot of clients still asking for the ROI on social initiatives (and rightfully so!) you can put your agency in a great competitive position by demystifying the social process and tying it back to real business metrics.

Follow this checklist of client metrics and you’ll undoubtedly start off on the right foot with your clients and lay the groundwork for a fantastic relationship moving forward. Once you’ve asked for these metrics, make sure you refer back to them as well. Better yet, create and share a dashboard of these metrics and others that are pertinent to your client, and create a rock solid deliverable that will leave no question about how much value you’re contributing to your client.

Estimating Customer Churn in DataHero

March 18th, 2014

DataHero_EstimatingCustomerChurn

Customer churn is a metric that essentially tells you how many of your customers are satisfied enough with your product to continue paying for it. It’s an important metric to monitor the health of your overall business model and aid in predictions about future revenue. Continue reading “Estimating Customer Churn in DataHero” →

The Art of Data Visualization

August 29th, 2013

TheArtBanner

Andy Warhol once proclaimed that “good art is great business.”  He said this at a time when the modern abstract movement, led by titans such as Rothko and Francis Bacon, focused on introspection, denouncing form in a quest for purity of expression. Warhol shook up the status quo by choosing to turn his back on this “pure” art, focusing instead on representing the world around him in the simplest and most consumable way possible.

RothkovsWarhol

I use the term “consumable” to describe Warhol’s art because there is no second-guessing involved, when looking upon a Warhol, what you see is what you get. He understood that clear communication was the key to creating art that would transform the subject into an icon.  He made art accessible.

When it comes to data visualization, striving for such accessibility is to me the essence of good art. Understanding data in itself is an introverted study, much like the abstract modern movement.  It takes a studied mind and hours of reflection to pull out the relevant information from the piece of data. Even then, the interpretation is up to the viewer and can lead to varying answers for the same question. The true beauty of effective data visualization is that it democratizes the data by making it consumable for the masses.

Below is a simple example to demonstrate this: sales data in tabular form and a graph of that same data.  Compare it to the above Rothko and Warhol piece.  In both cases, the outcome is the same: you will comprehend, analyze and absorb the information presented the graph and that Warhol piece a lot faster than you do the tabular data or the Rothko piece.

dataVSgraph

Reaching your audience and immediately impacting them is especially important when there is an expectation for instant answers. If we really want to reach people and provide them with the information they need to understand at the pace they have come to expect, then we have a responsibility to present data in an easy to consume fashion.

DataHero is here to enable anyone to make even the most complicated data easy to present. Though the term “beautiful” is seldom used in conjunction with data, the real value of data is in direct relation to how well it is communicated. Beautiful and simple to understand imagery is easier to “consume” by the viewer.  Warhol understood this and applied it to his art, making fine art very accessible and, as a result, increasing the value of his own work.  By striving to make your own data more consumable by making it easy to understand, you can raise the value of your information.

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Want More From Your Marketing Analytics?

August 26th, 2014

Doing More With Your Marketing Data

VentureBeat recently published an article from guest, Matthew Westover, urging marketers to demand more from their data. The premise of the article is that data-driven marketing has gotten hung up on using data for targeted ads, but that there are so many other applications for data analysis in marketing. At DataHero, we could not agree more. There are a few points we’d like to add, though.

Cloud-Based Marketing Analytics

Westover explains that marketing data is generally housed in a data management platform (DMP) and that provides marketers with a lot of options for slicing and dicing their data. However, there is actually an incredible amount of data available to marketers coming from the services they use every day online. The modern marketer must know how to create and manage an email campaign, monitor social interactions, track search engine marketing, search engine optimization, and so much more online. These services do not need to pull data into a DMP, they can remain in the cloud and be analyzed in the cloud. Services like DataHero allow you to pull data in from multiple sources, visualize it, then put it in a dashboard to share with your team. This leads to the next point; specialization and optimization.

Specification and Collaboration

Westover compares a marketing team to a race car pit team. Each individual has his or her job, that has been specialized and optimized for that individual and for the team as a whole. A manager needs to be able to see each job and each individual, but also the overarching goals of the organization. This again is where a tool like DataHero is necessary. There may be one marketer working on messaging for sales, another on email campaigns, another on social and so on. If a marketing manager sees all this information in disjointed reports and incongruent formats, it’s really difficult to be able to pick out any insights across the marketing department as a whole. Bringing data into one place encourages fluidity between projects and allows managers to synthesize all the information that’s coming from multiple directions into clear business strategies.

Merging Data

Marketers can not only bring data together in one place with a dashboard, but they can actually merge datasets from various sources to answer higher level questions. The VentureBeat article mentions that a marketing analyst merged data from a customer survey and a third party data to create consumer profiles. Combining data from different datasets would normally be the job of an analyst, but DataHero allows you to drag and drop the datasets you’d like to combine then with a few clicks you have a merged dataset. This dataset can be the result of SurveyMonkey responses merged with census data, for example. Once you take the complex formatting and functions out of the process of combining datasets, marketers can make more informed data decisions based on just about any platform they’re currently using.

Using tools like DataHero doesn’t eliminate the need for DMP, but it allows marketers to work outside of it, analyzing data from the services they already use. There’s no need to be restricted to the data analysis that the data scientists provide, we can empower marketers to get the answers they need on their own, leaving the data scientists unencumbered.

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